Search toggle
Search toggle
Search toggle
What are you looking for?

How It Works

Thinking about joining Civic Energy Partnership?

Here’s what happens after you register your interest - from checking your home, to explaining the scheme, to arranging installation if you choose to go ahead. 

how-it-works-right-1
robot-right-2
radial-left-2
tell-us-where-you-live

1. Tell us where you live
Fill in the short form or speak to our team. 

We’ll use your details to check whether your home is part of a participating council or housing provider scheme. 

we-check-your-home

2. We check your home
Not every home will be suitable, so we’ll review your property before anything goes ahead.

This may include checking the roof, available space, shading, electrical setup and safe battery locations.

we-explain-everything

3. We explain everything
Before you decide, we’ll explain what could be installed, how the savings work, what you may pay, and how billing works alongside your usual supplier.

you-decide

4. You decide
You only go ahead if you are happy and understand what the scheme means for your home.

If you choose to continue, we’ll arrange the paperwork and next steps with you.

arrange-installation

5. We arrange installation
If your home is suitable, trained installers will fit the solar panels and, where suitable, battery storage.

We’ll arrange this at a time that works for you.

you-start-saving

6. You start saving
Once everything is set up, your home can start using solar electricity through the scheme

Register your interest →
greybg

Who can join?

Civic Energy Partnership is available through participating councils and housing providers. 

You may be able to join if: 
Icon material-round-check-circle
You live in a participating council or housing association property
Icon material-round-check-circle
Your home is in an active scheme area
Icon material-round-check-circle
Your property is suitable for solar panels and battery storage
who-can-join-right
magnific

How solar panels and batteries work

step-one-img
step-one
Solar panels make 
electricity

Your panels make 
electricity during the day. 

step-3-img
step-two
Battery storage helps
you use more of it

Your battery stores daytime 
electricity to use in the evening.

step-two-img
Step-three
Your usual electricity 
stays in place 

Extra power comes from your 
usual supplier, no switching needed.

How billing works

Your home may use electricity from two places:
Solar electricity bill

Solar electricity bill

This comes from the panels installed at your home. Civic Energy Partnership bills you for the solar electricity you use. 

Grid electricity bill

Grid electricity bill

This comes from your usual electricity supplier. Your supplier bills you for any electricity you use from the grid. 

Icon ion-ios-information-circle-outline
You may receive two bills, but you do not pay twice for the same electricity. The two bills cover two different sources of electricity.

Before you decide

We’ll make sure everything is clear before you choose to go ahead.

Before anything goes ahead, we’ll explain:

one
What could be installed
Solar panels and battery storage, where suitable.
two
What you could save
Including your free electricity allowance and lower-cost solar power.
three
How billing works
So you know what comes from CEP and what comes from your usual supplier.
Icon feather-shield
There is no pressure to join. You only go ahead if you’re happy and understand what the scheme means for your home.
before-you-decide-1
more-questions (1)
magnific

Got more questions?

We want you to feel clear and confident before making any decision. 

You can find more information about installation, billing, payments, savings and support in our FAQs.

Check if your home is eligible

Register your interest today and our team will check whether your home may be able to join the scheme.

Ray Robot2
Icon feather-shield
Prefer to speak to someone? Call [CEP phone number]