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Helping tenants access lower-cost solar energy through trusted local partnerships 

Civic Energy Partnership works with councils and housing providers to deliver solar and battery energy schemes for eligible homes. 

Our aim is simple: to help tenants reduce their electricity costs, make better use of renewable energy, and feel fully supported throughout the process. 

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Who we are, what we do, and why we do it

Making renewable energy more accessible for tenants

Civic Energy Partnership helps eligible tenants benefit from solar-generated electricity without the upfront cost of installing solar panels themselves. 

Working with councils and housing providers, we install solar panels on suitable homes and, where available, battery storage to help households use more of the electricity generated at their property. 

Solar electricity is measured separately from grid electricity, with clear billing and support throughout. 

The scheme is designed to help tenants:

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Access lower-cost 
solar-generated electricity

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Benefit from free installation, where their home is suitable 

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Receive clear information, billing and support  

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Reduce reliance on grid electricity and lower their carbon footprint 

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You’ll still keep your usual electricity supplier for any electricity you use from the grid.
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Why the scheme exists

Many tenants want to reduce their energy bills, but cannot install solar panels or battery storage themselves. 

By working with councils and housing providers, Civic Energy Partnership helps make renewable energy more accessible to eligible households. 

The scheme supports: 

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Lower energy costs for tenants
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Better use of renewable electricity generated at home
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Reduced reliance on grid electricity
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Fuel poverty and affordability goals
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Local authority Net Zero and decarbonisation plans
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Investment in communities and housing stock

Across existing scheme activity, this approach has helped deliver meaningful savings and environmental benefits, including investment into local communities and reductions in carbon emissions. 

Who we work with

Supporting councils and housing providers 

Civic Energy Partnership works with local authorities and housing providers to deliver practical solar and battery schemes for eligible homes. 

We support partners with the full journey, from scheme planning and tenant communication through to installation, billing, account support and ongoing management. 

For councils and housing providers, the scheme can help: 

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Support tenants with energy costs
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Improve access to renewable energy
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Contribute to Net Zero and carbon reduction goals
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Support fuel poverty strategies
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Improve the long-term performance of housing stock
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Provide clear tenant communications and support
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Deliver a managed programme with practical reporting and oversight

Clear information before tenants decide

Tenants should understand what the scheme is, what will be installed, how billing works and who to contact before they make a decision. 

We aim to explain everything in plain English, including: 

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What solar panels and battery storage do
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Whether a home is suitable
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What energy is billed by Civic Energy Partnership
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What energy is billed by the usual grid supplier
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What free electricity, end-of-year savings rebate or account credit may apply
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What happens after installation
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How to get help if something is unclear
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Tenant protection and support

We know trust matters. 

Civic Energy Partnership is designed to give tenants clear support throughout the scheme, including help with billing, payments, system queries and complaints. This includes: 

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Clear billing information

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A support team tenants can contact

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Help understanding two energy bills

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Support with payment plans where needed

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Safeguards to help prevent debt building up

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Complaints support and escalation routes

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Guidance for meter readings, system issues and energy-saving tips

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Struggling to pay?
If a tenant is struggling to pay, we encourage them to contact us as soon as possible. We can talk through the account and may be able to set up an affordable payment plan.
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Built-in safegurding
We also have built-in safeguards where the system switches to “export mode” if a payment is missed, rather than disconnecting the tenant. This helps prevent further debt from building while we work with them on a suitable payment arrangement.

Practical delivery

We work with partners to make scheme delivery as smooth as possible. 

This includes: 

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Checking property suitability
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Arranging surveys and installation
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Providing tenant-facing information
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Checking property Supporting billing and payment queries suitability
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Offering help after installation
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Maintaining clear routes for contact and support

Our focus is not just on installing equipment, but on making sure tenants understand how the scheme works and feel supported once it is live. 

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Speak to the right team

Whether you are a tenant with a question, an existing customer who needs support, or a local authority interested in working with Civic Energy Partnership, we are here to help. 

Call [CEP phone number] 
Email [insert CEP email address]