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Pay your Civic Energy Partnership Bill

You can pay your Civic Energy Partnership bill in a way that works for you. 

However you pay, you’ll get the same rate. 

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Before you pay: what you need

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Your bill

Please have your bill or customer reference number ready.

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Your reference

If you are paying by bank transfer, please use your customer reference number as the payment reference. 

Your Customer Number or STO Number.

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A quick check

If something does not look right on your bill, please contact us before making a payment. 

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Ways to pay 

Your reference

The easiest way to pay. 

Same amount each month.

Set it up in minutes.

The easiest way to pay. 

Same amount each month.

Set it up in minutes.

The easiest way to pay. 

Same amount each month.

Set it up in minutes.

The easiest way to pay. 

Same amount each month.

Set it up in minutes.

The easiest way to pay. 

Same amount each month.

Set it up in minutes.

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Need help with your bill?

Our friendly team is here to help you find the right solution. 

Call: [TBC billing phone number] 

Call [CEP phone number] 
Email [insert CEP email address] 

Understanding your bill

Your home may use electricity from two places. 

Grid electricity: This comes from your usual electricity supplier. Your supplier bills you for electricity from the grid. 

Solar electricity: This comes from the solar panels installed at your home. Civic Energy Partnership bills you for the solar electricity you use. 

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You may receive two bills, but you are not paying twice for the same electricity.

For councils and housing providers, the scheme can help: 

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Support tenants with energy costs
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Improve access to renewable energy
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Contribute to Net Zero and carbon reduction goals
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Support fuel poverty strategies
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Improve the long-term performance of housing stock
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Provide clear tenant communications and support
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Deliver a managed programme with practical reporting and oversight
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Need help with your bill?

If something does not look right, please contact us before making a payment. 

If you are struggling to pay, please get in touch as soon as possible. We’ll listen and do what we can to help. 

You will not be disconnected by Civic Energy Partnership. 

Billing team: [TBC billing phone number] 

Payment questions

What's our vision?

When she reached the first hills of the Italic Mountains, she had a last view back on the skyline of her hometown.

What kind of facilities do we have?

When she reached the first hills of the Italic Mountains, she had a last view back on the skyline of her hometown.

What's our working hours?

When she reached the first hills of the Italic Mountains, she had a last view back on the skyline of her hometown.

Want to learn more?

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Still need help?

Our team is here to help. 

Call us on [TBC phone number] 

Email [TBC email address] 

For billing questions, call [TBC billing phone number]