Joining the scheme
Received a letter, email or leaflet about Civic Energy Partnership?
Find out how the scheme works and check if your home can join.
Billing and Payments
Your home may use electricity from two places: solar electricity from your home and grid electricity from your usual supplier.
Find out how your Civic Energy Partnership bill works and the different ways you can pay.
Documents & Guides
Looking for more information about the scheme?
Find helpful documents and guides covering installation, your equipment, billing, payments and ongoing support.
Moving home
If you’re moving, please tell us as soon as possible so we can update your account and explain what happens next.
Report a problem
Need help with your solar panels, battery storage, meter, bill or payment?
Let us know what’s happened.
FAQs
Looking for a quick answer?
Our FAQs cover joining the scheme, installation, billing, payments, savings and support.
Solar electricity bill
This comes from the panels installed at your home. Civic Energy Partnership bills you for the solar electricity you use.
Grid electricity bill
This comes from your usual electricity supplier. Your supplier bills you for any electricity you use from the grid.
You may receive two bills, but you do not pay twice for the same electricity. The two bills cover two different sources of electricity.
Direct Debit
Over the phone
Secure payment link
Bank transfer
Cheque
Worried about paying?
Please contact us as soon as possible.
We can talk through your account and help you find a way forward.
You will not be disconnected by Civic Energy Partnership.
Where appropriate, built-in safeguards may help stop debt from building up. This could mean your system switches to export mode while we work with you on a suitable payment plan.
Your name
Your current address
Your moving date
Your forwarding address
Your customer reference number, if available
